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Privacy and Cookie Policy

Welcome to the privacy policy of SCB Environmental Markets SA, trading as "Climate Positive", (referred to as “we”, “us” or “our” in this privacy policy). We respect your privacy and are committed to protecting your personal data.

This privacy policy will inform you as to how we collect, process and look after your personal data when you visit our website (irrespective of where you visit it from), including any data you may provide through this website when you purchase a product or service. We will also tell you about your privacy rights and how the law protects you. 

1. Controller

We are the controller with respect to your personal data. For the purposes of compliance with data protection laws, we have appointed our UK subsidiary, SCB & Associates Limited, as our representative.

If you have any questions about this privacy policy or our privacy practices, please contact our Customer Service Team in the following ways:
SCB & Associates Limited (“Our Representative”)

Email address:

Postal address: Unit C, 2nd Floor, 16 Dufferin Street, London, EC1Y 8PD

Our Representative is registered with the Information Commissioner’s Office under registration number ZB314961. Details of Our Representative’s registration can be viewed here: ICO Register. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact Our Representative in the first instance.

What personal data does Climate Positive collect about me?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Dataincludes first name, last name, title, shipping address, date of birth and gender.
  • Contact Data includes postal address, email address and telephone number.
  • Transaction Data includes details about the existence of payments to and from you, credit and debit card number, and other details of products and services you have purchased from us.
  • Financial Data includes bank account and payment card details.
  • Technical Data collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels and includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform on the devices you use to access this website. Technical data will be shared with Shopify, who is our processor of personal data.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. 
  • Usage Data includes information about how you use our website, which products you view, search terms, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Please note that this website is not intended for children and we do not knowingly collect data relating to children. If you are the parent or guardian and believe your child has provided us with personal information, please contact us at the address above to request deletion.

3. How does Climate Positive collect my personal data?

We use different methods to collect data from and about you including through:

(1) Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • engage in e-commerce transactions with us;
  • create an account on our website;
  • subscribe to our publications;
  • make a direct enquiry;
  • enter a competition, promotion or survey; or
  • give us feedback or contact us.  

(2) Automated interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.  Cookies monitor which areas of our site are highly visited and which are not, allowing us to give you a better website by letting us track what is useful to you and what is not. Based on this information, we can improve the site, provide you with tailored information, and save your preferences while you’re at our site. Cookies are used at many major websites, and do not give us access to any personally identifiable information about you, such as your name, postal address, e-mail address, or credit card number. We do not provide cookie information to any third party other than companies helping us to improve our website. If you are uncomfortable with our use of cookie technology, you can set your browser to refuse cookies or to alert you when cookies are being sent.

(3) Technical Data from the following parties:

a) analytics providers: We use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your personal information here: You can also opt-out of Google Analytics here:
b) advertising networks such as Google, Facebook, LinkedIn, Twitter.

When you browse our website, we might collect your network information, such as IP address, time of the visit and other network information for the purpose of providing the Service. Contact, Financial and Transaction Data from: We collect your name, email address, shipping address, billing address. We require this information to provide the Service to you. We use providers of technical, payment and delivery services such as Stripe and PayPal.

(4) Identity and Contact Data from: publicly available sources such as Companies House and the Electoral Register based inside the UK.

We use the following systems in connection with Shopify to collect personal data:

  • Mailchimp (used to collect email addresses and other personal data both when someone opts in at checkout or via any sign up form. You will need to check in your mailchimp account for further information on this.
  • Through a customer leaving a review (This is currently by Loox Online Ltd so included in their data process).

For subscriptions with an active automatic charging functionality, we also collect the last four numbers of the payment card, expiration date of the payment card and the payment card type. We never collect nor save the complete payment card details. We require this information to provide the services to you.

We may also use personal information for other lawful purposes, including where you have given us your permission to do so.

Any personal data we might receive for the purposes of providing our services will be deleted 7 days after you stop using our services and uninstall the app unless we have to keep it longer for business purposes. Your personal data is automatically deleted if we receive an automated request from Shopify to delete data about a specific customer

4. How does Climate Positive use my personal data?

We will only use your personal data when the law allows us to. Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us. Most commonly, we will use your personal data:

a) Where we need to perform the contract we are about to enter into or have entered into with you. Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

b) Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

c) Where we need to comply with a legal obligation. Obligation to comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

d) To perform a task carried out in the public interest which is laid down by law.

We may use your personal data in the following ways:

  • register you as a new customer;
  • process and deliver your order;
  • manage our relationship with you (including notifying you about changes to our terms & conditions or privacy policy and asking you to leave a review or take a survey);
  • administer and protect our business and this website (including troubleshooting, testing, system maintenance, support, reporting and hosting of data); 
  • use data analytics to improve our website, products/services, marketing, customer relationships and experiences;
  • deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you;
  • make suggestions and recommendations to you about goods or services that may be of interest to you; and
  • promote our products and services which we think may be relevant to you; we may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

5. Third party marketing and opting out

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product or service purchase or other transactions.

6. Change of purpose 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.  If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

7. What if I fail to provide personal data?

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

8. Changes to the privacy policy and your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

We keep our privacy policy under regular review to keep up-to-date with privacy standards.  We encourage you to periodically review this Privacy Policy when using our website and services, so that you stay informed of our most recent practices and policies regarding our treatment of your personal information.

This version was last updated on 4th November 2022.

9. Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

10. How does Climate Positive keep my personal data secure?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, or contractors who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

11. How does Climate Positive retain my personal data?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

12. Processing by third parties

We may share your personal data with the parties set out below for the purposes listed in this policy:

  • Internal third parties: other companies in SCB Group acting as joint controllers. and provide IT and system administration services and undertake leadership reporting; and
  • External third parties: from time to time, we may use external third parties to enable us to provide the services to you. We may do so by relying on one or more lawful bases for processing of personal information listed in paragraph 4 above;  and
  • Specific third parties:
    • Shopify International Ltd (Shopify Irish entity). Please visit Shopify GDPR FAQ  to understand how Shopify may process your personal data. We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
    • We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of our website, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
    • We use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your personal data here: You can also opt-out of Google Analytics here:
    • Klarna Bank AB. If you choose to pay for our services by instalments using Klarna, we may share your personal data with Klarna. Please visit Klarna’s Privacy Notice to understand how Klarna may process your personal data.
    • We share information about your use of our website, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by visiting the following links:




Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

13. International transfers

Your Personal Information will be processed in Ireland by Shopify and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper:

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; or
  • where we use certain service providers, we may use specific contracts, such as Standard Contractual Clauses, approved for use in the UK which give personal data the same protection it has in the UK.

14. What are my rights with respect to the personal data Climate Positive collects from me?

Please keep yourself fully informed of your rights.  These include the right to:

Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • If you want us to establish the data's accuracy.
  • Where our use of the data is unlawful but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

15. Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. Please note if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Our website is hosted by Shopify. This means that Shopify may place certain cookies on your device. Shopify uses a number of different cookies including strictly necessary, performance, advertising, and social media or content cookies. Please visit Shopify Cookie Policy to learn more.

We use some cookies to provide the services and to distinguish you from other users of our website. We may use session cookie to identify the merchant when accessing the administration pages. We may use security cookies for security purposes of the service.

We may use preference cookies to remember your preferences and various settings when using the Service. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as:

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Cookies Necessary for the Functioning of the Store

Shopify Cookie Title Cookie Name Purpose Duration
_ab Used in connection with access to admin. 2y
_secure_session_id Used in connection with navigation through a storefront. 24h
_shopify_country Used in connection with checkout. session
_shopify_m Used for managing customer privacy settings. 1y
_shopify_tm Used for managing customer privacy settings. 30min
_shopify_tw Used for managing customer privacy settings. 2w
_storefront_u Used to facilitate updating customer account information. 1min
_tracking_consent Tracking preferences. 1y
c Used in connection with checkout. 1y
cart Used in connection with shopping cart. 2w
cart_currency Used in connection with shopping cart. 2w
cart_sig Used in connection with checkout. 2w
cart_ts Used in connection with checkout. 2w
cart_ver Used in connection with shopping cart. 2w
checkout Used in connection with checkout. 4w
checkout_token Used in connection with checkout. 1y
dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
hide_shopify_pay_for_checkout Used in connection with checkout. session
keep_alive Used in connection with buyer localization. 2w
master_device_id Used in connection with merchant login. 2y
previous_step Used in connection with checkout. 1y
remember_me Used in connection with checkout. 1y
secure_customer_sig Used in connection with customer login. 20y
shopify_pay Used in connection with checkout. 1y
shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
storefront_digest Used in connection with customer login. 2y
tracked_start_checkout Used in connection with checkout. 1y
checkout_one_experiment Used in connection with checkout. session

Reporting and Analytics

Shopify Cookie Title
Cookie Name
Purpose Duration
_landing_page Track landing pages. 2w
_orig_referrer Track landing pages. 2w
_s Shopify analytics. 30min
_shopify_d Shopify analytics. session
_shopify_s Shopify analytics. 30min
_shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
_shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
_shopify_y Shopify analytics. 1y
_y Shopify analytics. 1y
_shopify_evids Shopify analytics. session
_shopify_ga Shopify and Google Analytics. session


Please note that third parties may also use cookies on our website, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies.