ClimatePositive Privacy Policy

Welcome to the Privacy policy of SCB Brokers SA, trading as "ClimatePositive", (referred to as “we”, “us” or “our” in this Privacy Policy). We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we collect, process and look after your personal data when you visit our website www.climatepositive.com (irrespective of where you visit it from), including any data you may provide through this website when you purchase a product or service.  We will also tell you about your privacy rights and how the law protects you.

1. What personal data does ClimatePositive collect about me?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, title, date of birth and gender.

  • Contact Data includes postal address, email address and telephone number.

  • Transaction Data includes details about the existence of payments to and from you and other details of products and services you have purchased from us.

  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform on the devices you use to access this website.

  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. 

  • Usage Data includes information about how you use our website, products and services.

  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

Please note that this website is not intended for children and we do not knowingly collect data relating to children.

2. How does ClimatePositive collect my personal data?

We use different methods to collect data from and about you including through:

  1. Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes the personal data you provide when you:

  • engage in e-commerce transactions with us;

  • create an account on our website;

  • subscribe to our publications;

  • make a direct enquiry;

  • enter a competition, promotion or survey; or

  • give us feedback or contact us.

  1. Automated interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.  Cookies monitor which areas of our site are highly visited and which are not, allowing us to give you a better website by letting us track what is useful to you and what is not. Based on this information, we can improve the site, provide you with tailored information, and save your preferences while you’re at our site. Cookies are used at many major websites and do not give us access to any personally identifiable information about you, such as your name, postal address, e-mail address, or credit card number. We do not provide cookie information to any third party other than companies helping us to improve our web site. If you are uncomfortable with our use of cookie technology, you can set your browser to refuse cookies or to alert you when cookies are being sent. 

3. How does ClimatePositive use my personal data?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data to:

  • register you as a new customer;

  • process and deliver your order;

  • manage our relationship with you (including notifying you about changes to our terms & conditions or Privacy Policy and asking you to leave a review or take a survey);

  • administer and protect our business and this website (including troubleshooting, testing, system maintenance, support, reporting and hosting of data); 

  • use data analytics to improve our website, products/services, marketing, customer relationships and experiences; and

  • make suggestions and recommendations to you about goods or services that may be of interest to you.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product or service purchase or other transactions.

Change of purpose  

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.  

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

4. What if I fail to provide personal data?

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

5. Who is in charge of my personal data?

Us

We have appointed a data protection officer (DPO) who is responsible for overseeing any issues in relation to this Privacy Policy. If you have any questions about this Privacy Policy, please contact the DPO via support@climatepositive.com (with “Privacy” in the subject header).

You

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

We keep our Privacy Policy under regular review to keep up-to-date with privacy standards.  We encourage you to periodically review this Privacy Policy when using our website and services so that you stay informed of our most recent practices and policies regarding our treatment of your personal information.  This version was last updated on March 3rd 2021.   

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the Privacy Policy of every website you visit.

6. How does ClimatePositive keep my personal data secure?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, or contractors who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. How does ClimatePositive retain my personal data?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

8. What are my rights with respect to the personal data ClimatePositive collects from me?

Please keep yourself fully informed of your rights.  These include the right to:

Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

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